Privacy Policy

1. Introduction

Welcome to HaruViru Celebration House ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal details when you visit our website (haruvirucelebrationhouse.in), book our private celebration halls, or interact with our automated WhatsApp notification service.

2. Information We Collect

When you book a private celebration hall or contact our branches, we may collect the following information:

• Contact Information: Name, phone number, and email address.
• Booking Details: Selected branch location, celebration date, time slot, hall selection, celebration package, and special theme/cake requests.
• Payment & Transaction Information: UPI transaction reference number (UTR), payment status, and deposit amounts. We do not store sensitive credit card or banking PINs.
• Event Information: Type of celebration (e.g. Birthday, Anniversary, Proposal) and anniversary/birth dates for reminder services.

3. How We Use Your Information

We use the collected information for purposes including:

• Processing and confirming your private hall bookings.
• Sending automatic booking confirmations, venue directions, and manager alerts via the Meta WhatsApp Business Cloud API.
• Providing customer support and coordinating custom celebrations.
• Sending anniversary or birthday re-booking privileges and exclusive festival discounts (you may opt-out at any time).
• Maintaining safety, security, and internal audit records across franchise branches.

4. WhatsApp Business Cloud API Communications

By providing your phone number during the booking or inquiry process, you consent to receive transactional and operational messages (such as booking approval, manager alerts, and celebration reminders) via WhatsApp.

We comply with Meta’s WhatsApp Business Messaging Policies. You can opt out of marketing messages at any time by replying "STOP" or contacting our support team.

5. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data to third parties. We only share necessary information with trusted service providers to run our operations:

• Meta Platforms, Inc. (WhatsApp Cloud API): For delivering booking confirmations and alerts.
• Authentication & Database Providers: Secure cloud infrastructure (Clerk, Neon PostgreSQL) with end-to-end encryption.
• Authorized Branch Managers: For facilitating your event on the day of your celebration.

6. Data Security & Retention

We implement industry-standard encryption and technical safeguards to protect your personal information against unauthorized access, loss, or misuse. Data is retained only as long as necessary to fulfill the booking requirements and comply with applicable legal regulations.

7. Your Rights & Choices

You have the right to access, update, or request the deletion of your personal data stored with us. To make such a request, please reach out via our contact channels below.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: